Privacy Policy

Last Updated: March 2024

1. Introduction

Paradise Grotto ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name and contact information (email address, phone number)
• Reservation details and preferences
• Payment information (processed securely through our payment providers)
• Feedback and survey responses

2.2 Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and manage reservations
• Send promotional emails and newsletters (with your consent)
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 19. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Paradise Grotto
270 Adelaide St W #101
Toronto, ON M5V 2E2
Email: gm@paradisegrotto.com
Phone: (647) 923-9932

12. Newsletter Unsubscribe

If you wish to unsubscribe from our newsletter, you can:

• Click the "Unsubscribe" link at the bottom of any newsletter email
• Email us at gm@paradisegrotto.com
• Call us at (647) 923-9932